Frequently Asked Questions
These are the frequently asked questions regarding: shipping, returns, problems, custom item requests, credit card security, and items in stock.
Where do you ship?
We ship to almost anywhere in the world. Please note that there are some regulations and restrictions on some of our products. Some items cannot be shipped internationally, which will be noted in products' descriptions if known.
When do you ship out orders?
Most items ship out the next business day if ordered before 6:00 PM EST. Some items feature hard to find components. Some styles and variations are more uncommon and are made to order, so they will take longer as noted in items' descriptions. In the case of any customization such as: different chains, colors, styles, or materials, please add 2-3 extra days for shipping. If it takes longer than that, we will contact you by the next business day to let you know when it will ship.
How long will delivery take?
We ship through USPS and orders shipped within the USA should arrive within a maximum of 5-6 business days. If your order is shipped internationally, please check the USPS website at www.USPS.com for expected delivery times to your country. If you want your item sooner, Express Mail delivery is available.
IMPORTANT: If you decide to choose the Economy Parcel post shipping option, there is NO TRACKING information. We will not know: where your package is, when your package will arrive, or any information from the shipping carrier. If you are in the USA, please select either First Class or Priority shipping to enable tracking your package. If you are international, please select the Priority Mail option or we cannot track the package and USPS cannot confirm delivery.
How much is shipping?
We offer extremely reasonable prices for shipping (just like we offer reasonable prices on our unique items). When YOU place an order, the shipping calculator on our website will estimate the cost based on the weight of the item and shipping option you select. The weight of any item is included in the product description page.
If you choose First Class shipping, items are shipped through USPS by First Class Mail with delivery confirmation and tracking. The weight of any item is included in the product description page.
If you choose Priority shipping, items are shipped through USPS by Priority Mail with delivery confirmation and tracking. If your item weighs less than 13oz, we advise selecting First Class shipping to save a few bucks. Delivery times for First Class do not differ much from Priority shipping.
IMPORTANT: for international customers:
We declare the actual value of the item on the customs form. Please do not ask us to write a lower number. We want to stick around for many years. Most of us are parents and we encourage our children not to lie so we cannot in good conscience do it ourselves. Your country may charge you: import customs, duties, tariffs, or taxes. You are responsible for paying those fees and they are NOT included in YOU gNeek's shipping price. If an item is refused due to nonpayment of customs duties, we will not be able to refund your shipping price.
Do you charge sales tax?
It is the law! YOU gNeek must charge 6.25% sales tax to orders shipped to Massachusetts. YOU can look at it this way; it is actually a GOOD thing that we collect sales tax because it means we are a legit business, file taxes, and pay them! We are in good standing with Uncle Sam and will always stay that way. We follow rules, laws, and regulations and we don't try to cheat anybody out of anything!
What happens if an item is out of stock?
Most of our items are handmade and sometimes we are unable to source (find) components because they might be vintage, discontinued, or unavailable. Due to demand, uniqueness, time consumption and difficulty in constructing our items, some of the quantities are limited. Every once in a while styles, colors, and options will go out of stock and some will be discontinued. If you see something you love...don’t wait. Buy it today. It may not be here tomorrow.
What is your return policy?
We really really really (did I mention really?) want YOU to like, make that love, your item. Handmade items are made with love and care. If for ANY reason you do not want it, you may return it within 60 days for a full refund of the sale price. If we made a mistake with your order, sent you the wrong item, or heaven forbid, sent you a defective item (which very very seldom happens), we will pay for the return shipping too. If you are given a free gift, please keep it no matter the reason for the return and enjoy!
What happens if I have a problem with my item, but it is over the 60 day return period?
Please let us know! We encourage feedback to make our items as durable, robust, and useful as possible. If it is in our power to do so, we will try to fix it or replace it depending on the problem with the item. Sometimes we try out parts from new sources that don't wear as well, so we really need to hear about it. We will do everything in our power to fix the problem and prevent it from ever happening to anyone else. We love happy customers so if you are unhappy, we want to know about it.
Can I request a custom item?
Yes, YOU can! We have one person who handles all custom requests so the wait time depends on how many custom requests she has and how difficult or time consuming it is to locate the parts and/or construct the item.
Is it safe to purchase online?
YOU gNeek does everything to ensure a safe transaction. We moved to a larger E-commerce platform; BigCommerce, which is the number one shopping software in the world. Your payments can go through PayPal or our merchant service PayLeap, which meets all PCI Compliance for Data Security. We use SSL which is the top way for companies to secure transmission of private stuff over the web. It encrypts your data so no one can understand it while it is traveling around the internet from the YOU gNeek site to the credit card processing site. Please see our privacy page for even more information on our online security. It is not that boring I promise!
Can I copy your stuff?
All content on our website, including text, pictures, logos, and videos is protected by copyright laws. You may copy, print, and link our products and pages for personal use such as sharing with friends. You may NOT link to our pages from your shopping site without prior written permission. Our logo is a trademark and is not to be used to click to any other site. Unique designs are copyrighted or patent pending. We want to be unique by being YOU gNeek. We can stay that way if our items are not found in every corner store.
Do you wholesale?
We do not want these items found in every store and shelf. If you are interested in wholesale, please contact us on our contact page to apply for special consideration.
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